Turn missed enquiries into booked jobs.

Website form · CRM · Phone provider

A Looqus coordinator owns failed contact attempts within the approved schedule; urgent safety language follows the company emergency protocol rather than a sales script.

Time to first useful response; valid enquiries rather than all calls.

FSM service areas · Job types · Approved pricebook

Ambiguous address, unlisted service or price disagreement goes to a person. AI does not diagnose equipment or invent repair prices.

Eligibility accuracy; quote/fee corrections; invalid bookings.

FSM dispatch board · Technician skill matrix · Service-zone rules

If capacity is stale or conflicts, no appointment is promised; a Looqus coordinator checks with the dispatcher and obtains an allowed alternative.

Double-booking rate; capacity freshness; arrival-window accuracy.

CRM customer location · Phone/SMS thread · Dispatcher channel

Looqus performs the follow-through; the customer business supplies only permissions or decisions outside agreed authority. No AI claim to physical trade work.

Exception resolution time and remaining unresolved bookings.

FSM booking write · SMS/email confirmation · Audit log

Retries are idempotent; a failed write stays pending and is assigned to Looqus rather than issuing a false confirmation.

Confirmed bookings; delivery status; duplicate rate; cancellations.

FSM completion · Invoice/payment records · Warehouse

Looqus reconciles payment mismatches and follows unresolved issues with the authorized owner. Refund and dispute decisions stay within the agreed authority.

Completed-job conversion; net collected revenue; margin after job costs; incremental lift versus standard response treatment.

FSM estimates · CRM contact preferences · Job records

Looqus removes duplicate, disputed, obsolete or already accepted estimates before outreach.

Eligible outstanding estimates; days unanswered; exclusions.

SMS/email thread · Estimate notes

A Looqus specialist clarifies ambiguous objections with the customer through the authorized channel, records the actual concern and coordinates the answer. Sensitive negotiations remain with the authorized owner.

Reply rate; objections with direct evidence; unsupported inference rate.

Approved quote · Materials availability · Installer calendar · Warranty documents

Looqus checks with the installation manager if dates, materials or warranty wording are unclear. Any scope or price change needs its required approval.

Promise accuracy; margin floor; supplier/date freshness.

Manager approval · Customer thread · Decision log

The human does the coordination instead of handing an exception back as a task. Licensed technical questions remain with qualified professionals.

Time from objection to resolved answer; business team touches required.

FSM customer portal · Payment processor · Job scheduling

A changed scope creates a new version and approval. Financing eligibility and terms come from the provider; never invented by the agent.

Accepted quote rate; deposits; cancellations; booked contract value separately from cash.

Completion record · Payments · Refunds · Warehouse

Looqus reconciles lost/declined reasons and refunds; an accepted estimate is never billed as incremental revenue by itself.

Incremental net contribution versus standard follow-up; accepted-to-completed rate; refunds; opt-outs.